KRISTINE (PALMQUIST) YUN
kristine.yun@gmail.com
Web professional with 15+ years’ experience seeking a UX design, user research, or other position involving lots of challenge and variety. I am an enthusiastic learner and love and making information easily accessible. Currently living in New Zealand but coming home to Ann Arbor in January 2017. Find me at LinkedIn or SEEK.
EDUCATION
Master of Science in Information (Archives & Records Management)
The University of Michigan School of Information
1999, Margaret Mann Award recipient
Bachelor of Arts (English and Sociology/Anthropology)
Albion College
1997, Magna Cum Laude
WORK EXPERIENCE
Web Administrator
Ministry for Primary Industries (Wellington, New Zealand)
May 2014 - present
- Migrate content from MPI’s five legacy websites to singular new website
- Implement one of the first sites on New Zealand’s “common web platform” built on SilverStripe CMS; troubleshoot tools for the rest of government to follow
- Identify content that doesn’t fit in templates designed during initial project stages, test options, and decide on most usable content presentation
- Establish and document processes and standards for new site to be further populated by team of web administrators
- Update content on legacy sites using Drupal, Alfresco and DNN CMSs
- Prioritize time-sensitive tasks over ongoing project work
- Meet deadlines which often shift for governmental priorities and current events
- Responsible for video accessibility, from research through implementation and communication of standards and best practices
- Advise internal clients on content presentation and usability best practices
Public Outreach Officer
Joint Institute for VLBI in Europe (Dwingeloo, the Netherlands)
August 2006 - September 2013
- Taught myself Photoshop, InDesign and Illustrator to create brochures, banners, and posters for an international astronomy consortium
- Scripted and produced an outreach movie (YouTube) to explain real-time, electronic Very Long Baseline Interferometry (e-VLBI) astronomy technique to government funding agencies and the general public
- Wrote press releases on advancements in e-VLBI and research infrastructure
- Provided day-to-day maintenance of multiple websites, intranet, and wikis via Drupal, CSS/HTML and DokuWiki
- Organized use of wikis by EXPReS and NEXPReS project partners to better facilitate communication and coordination across 19 and 15 institutes respectively, in almost as many countries
- Managed website redesign, including information architecture, coordination with external graphic designer and programmer, and content transition to Drupal
- Met quarterly project milestones and deadlines, including contributions to annual project status reports to the European Commission
Information Architect
Blue Cross Blue Shield of Michigan (Detroit, MI)
March 2006 - June 2006
- Analyzed and helped redefine the information architecture of large corporate website and intranet
- Conducted heuristic evaluations, user interviews, card-sorting exercises, and QA testing
- Produced site maps, user journeys, and wireframes for developers and graphic designers
- Made recommendations to executive decision makers based on user research and site analysis
Information Resource Manager
Small Times Media (Ann Arbor, MI)
July 2001 - February 2006 (acquired by PennWell in 2005)
- Designed interface for industry self-reporting into knowledge management system and set requirements for back-end SQL database
- Managed redesign of new website, including vendor selection, information architecture, and QA testing
- Managed email marketing campaigns and published e-newsletters
- Selected email provider to manage multiple lists for current and prospective subscribers, sales leads, and conference attendees in compliance with (then new) CAN-SPAM regulations
- Managed circulation and developed subscriber base for start-up print magazine
- Produced industry reports for the NSF’s National Nanotechnology Initiative and economic development groups
Information Architect (Contract)
jdpower.com and carclub.com (San Francisco, CA)
February 2001 - April 2001
- Responsible for the IA combining two sites with very different brands, business models, and missions
- Developed content inventories and analysis, user personas, use-case scenarios, site maps, and wireframes
Information Architect
Enlighten (Ann Arbor, MI, and San Francisco, CA)
January 2000 - January 2001
- Worked closely with project managers, visual designers, writers, and developers to produce a variety of engaging websites
- Assisted in determining site requirements based on business strategies, marketing, user needs, and time to market issues
- Created detailed site maps, use case scenarios, workflows, and interface specifications
- Electronic Records Archivist (Intern)
- Ford Motor Company Archives (Dearborn, MI)
- September 1999 - December 1999
- Conducted preliminary studies for one of the world's largest automakers to transition from paper to electronic records
- Evaluated metadata of existing paper-based and electronic documents
- Recommended document-level metadata, and made suggestions to improve tagging of active documents
Project Archivist (Intern)
University of Fort Hare (Alice, South Africa)
May 1999 - June 1999
- Processed and wrote finding aids for the African National Congress (ANC) archives
- Worked with library staff to develop processing procedures, electronic finding aids, and access policies
SKILLS
- Web content editing: HTML/CSS, Drupal, SilverStripe, Alfresco, DNN, Dokuwiki
- Graphic design and editing: Adobe CS4 (Photoshop, Illustrator, InDesign)
- Google Analytics
- Languages: English, Dutch
OTHER
- The Information Architecture Institute
- User Experience New Zealand 2015 and 2016
- World Information Architecture Day Wellington 2015
- Webstock 2014
References available on request.
Last modified October 2016.